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Frequently Asked Questions
What is a
Vehicle Service Contract?
How do I file a claim?
When is PRco's office open?
I already have a PRco contract
but it's going to expire. Can I extend my
coverage?
How do I change my address or
phone number?
What do I do if my car breaks
down on the weekend?
I'm selling my van and have a
PRco contract, can I transfer the
coverage to the new owner?
What is a
Vehicle Service Contract
A vehicle
service contract provides Mechanical
Breakdown Coverage on your vehicle.
Mechanical Breakdown Coverage is defined
as: "A failure of a covered
part under normal service due to defects
in material and workmanship."
PRco's Service Contracts
must be purchased from an appointed PRco
dealer at the time you buy your
vehicle. We have dealers in California,
Washington, Nevada and Oregon. Check our online dealer
listings or call us at 1-800-388-7726
for a dealer reference in your area
Ask your independent used
car dealer if he sells PRco. If he
doesn't, have him call us and we'll send
out a representative with all the details
on the best vehicle service contract in
the industry. (Top)
How do I file a
claim?
You must call PRco at
1-800-388-7726 first for instructions.
If the vehicle requires a
"tear down" for complete
diagnosis, you must authorize the shop to
do so. PRco will pay the cost of the tear
down if the failure is covered. If the
failure is not covered, you will be
responsible for the diagnosis cost. If
you will not authorize "tear
down'" PRco will not be able to
provide an authorization number. If the
failure is covered under the terms of the
contract, PRco will give the shop the
authorized amount and authorization
number.
Once the work has been
completed to your satisfaction, you must
sign the repair order. Check to be sure
it has an a shop warranty for labor and parts, PRco's authorization number and amount
on it before you sign. You are
responsible for the deductible, sales
tax, and any non-covered charges to the
repair facility. If the shop takes our
direct payment over the phone, they
should fax the signed repair order to us
immediately. We will review the repair
order for all required information: Authorization number, your signature, warranty of parts and labor, VIN, mileage, etc. Once it is approved, we will call the shop back with credit card payment authorization. If you are paying the
shop, you must present the signed repair
order to PRco. If all is in order, you will receive prompt reimbursment by mail.
PRco reserves the right to
move your vehicle to an alternate repair
facility and reserves the right to
inspect your vehicle before authorizing
repairs. PRco's toll-free customer
service number 1-800-388-7726. (Top)
When is PRco's office open?
You can reach us at 1-800-388-7726 Monday thru Friday between 8:30AM and 5PM Pacific. On Saturday, our phones are open
between 9AM and 1PM. For non-repair questions, you can always contact us online. (Top)
What do I do if
my car breaks down on the weekend?
If you have a failed part
that requires "emergency"
repairs performed outside PRco's normal
business hours, you are responsible
for authorizing and paying for the
repair. Prior to performing the
emergency repairs, you must notify PRco
by calling 1-800-388-PRCO (7726) and
leave your name, contract number,
telephone number with area code and a
brief statement for the kind of emergency
repairs required on the automated
answering system. If you do not notify
PRco of the emergency repairs, as stated
above, you will not be reimbursed. After
performing the repairs, you must call
PRco immediately during the next
available normal business hours and PRco
will determine if the failed part is
covered according to the terms,
conditions and exclusions of your
contract. If it is covered, PRco will
reimburse you according to the terms,
conditions and exclusions of your
contract. If the failed part is not
covered, you will not be reimbursed. (Top)
Can I transfer my PRco Coverage?
Yes! If you sell
your vehicle while still under contract,
you may transfer the contract to the new
owner for the remaining time or miles.
Send PRco all proof of maintenance and
service. PRco service contracts require
you to change engine oil, oil filter,
lubricate suspension and steering linkage
and any other manufacturer-recommended
maintenance every 3 months or 3,000 miles
whichever occurs first.
Complete a transfer
form. Send the completed form,
maintenance records and a check for
the transfer fee to PRco. (Top)
How do I change
my address or phone?
If you move or change your
phone number, please let us know! It's
very important that our records are up to
date - without current info, it may take
longer to settle a claim. All you need to
do is call us at 1-800-388-7726 or fill out our
form online. (Top)
Can I extend my service
contract?
For our customers in
California, Washington, Nevada, and Oregon, you
may qualify for PRco's Mechanical
Breakdown Protection. (Top)
Have another question we don't answer here? Just drop us a note and we'll get back to you with an answer.
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